Creator
Wendy Knowler is one of SA's foremost consumer journalists, known for her columns published by TimesLIVE and her contributions to radio stations. She also hosts training workshops for businesses around SA. Her expertise is based on 20 years of mediating conflict between consumers and companies.
Claims relating to cars made up about 40% of complaints lodged by policyholders to the ombudsman for short-term insurance (Osti) last year; most involving accident-related claims rejected because of an exclusion in the policy.
A Supreme Court of Appeal judgment this week went against the buyer of a home who unwittingly paid R5.5m into the bank account of a fraudster instead of that of a law firm.
The fast food chain says it has taken action against a franchise shop which threatened customer-facing staff whose orders don’t include sufficient Add Hope donations.
The fraudsters who got their hands on the policy schedules of some Discovery Insure clients didn’t stage an elaborate cyberhack into the company’s server; they simply impersonated the policyholders and got call centre agents to e-mail…
Finding pieces of plastic in the pack of pets’ mince she’d bought was bad enough, but having her concerns dismissed by butchery staff was the last straw for a Food Lovers' customer.
Some had placed and paid for multiple orders - one of them 25 items, Makro confirmed - and almost half of them (46%) were first-time customers.
A 34-year-old till slip with 60 items shows both how much prices have gone up and the reduction in pack sizes.
Whether you feel your bank should be liable for your fraud losses, your insurer unfairly rejected your car crash claim, your “blacklisting” is unjustified or your life insurance company isn’t engaging with you appropriately, you can take…
The more things, change, the more they stay the same.
In what FlySafair has called “an operational disaster”, the Airports Company SA’s baggage sorting system at Jo’burg’s OR Tambo airport failed on Friday.
'I don't want a refund, I want the goods I paid for', a Vodacom customer said after his 75% Black Friday discount cancelled with no explanation.
In this weekly segment of bite-sized chunks of useful information, consumer journalist Wendy Knowler summarises news you can use.
Nothing has the capacity to capture the hearts, and wallets, of the nation quite like the Springboks and their battle to win the Rugby World Cup.
Vodacom was found guilty by the National Consumer Tribunal of “unconscionable conduct” for, among other things, imposing a contract cancellation penalty so high that it negated their customers' right to escape their contract obligations…
In a drastic response to the avian flu crisis which has led to a severe shortage of eggs in the country, Woolworths has put its customers on egg rations and Pick n Pay plans to follow suit in some regions.
